Troubleshooting Sometimes the unexpected happens. This could be the result of a technical problem, a limitation, or user error. Account Verification Pending (US Higher Education)You can't access your courses or materials and your Instructor Center shows the error message: To access courses and materials, finish providing documentation to verify your status as an instructor. Added Wrong Cengage Product or Course in LMSWhen you add Cengage content to your LMS, you select a product, then create or copy a course using that product. If you accidentally select the wrong product, or copy the wrong course, you can easily change your selections in the Cengage tool. Multiple eBook LinksYour dashboard shows multiple links for the same eBook.