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Account Verification Pending

You can't access your courses or materials and your NGLSync dashboard shows the error message To access courses and materials, finish providing documentation to verify your status as an instructor.

To prevent fraudulent account creation, Cengage uses SheerID® to verify teachers' identities.Cengage verifies teachers' identities to prevent fraudulent account creation.

Solution

To verify your name and employment with your school, contact customer support.

United States
Africa, Europe, and the Middle East
Asia
cengageasia.com/contact-us
Australia
New Zealand
Canada
India
International Customer Support (8am – 6pm EST)
1-800-599-3663 or 1-859-657-4786
INTLCS@cengage.com
Latin America
Note Support Hours

Monday-Friday; 5am-7pm CST (Mexico City Time)

Note Languages

Spanish, English, Portuguese

Argentina
0800-444-CENGAGE (2364243) option 8
Brazil
Colombia
01800-01-CENGAGE (2364243) option 3
Mexico
01800-CENGAGE (2364243) option 8

Solution

Upload documentation so SheerID can confirm your name and employment with your school.

When you first created your NGLSync account, you received a verification email from SheerID.

Check your email for a message from verify@sheerid.com.

If you have the email, use the link provided to upload your documentation:

  1. Open your email from SheerID and click the link provided.
  2. Upload a school-issued document from the current year showing your name and your school.

    Acceptable documents include:

    • A copy of your instructor ID
    • A screenshot from your institution's online portal or learning management system showing your current courses
    • A link to your instructor profile on your institution's website
    • An official letter from your institution stating that you are an active instructor
    If you have issues uploading your documentation, contact SheerID at customerservice@sheerid.com.
  3. Click Submit.

    You will be notified of your results in the next 20 minutes.

  4. If your identity is not verified, you can resubmit proof of identity two more times.

    If SheerID cannot verify your identity, contact Cengage customer support by phone and we will try to verify your identity manually.

    If your identity has not been verified, you cannot access instructor-only features.

If you do not have an email from SheerID:

  1. Contact Cengage customer support by phone.

    We will try to verify your identity manually.