When you try to create a student account, you are told the student's number is
already in use. If the student tries to create their own account, they are told they
already have an account.
An account in your district is already using that student's ID number. Student ID numbers must be unique across your district.
Solution
Search the district directory to determine if your student has an old account they forgot, or if their ID number was mistakenly attached to another student account.