Keyboarding Instructor Help

Skip to start of help topic


Adding a User Account

When adding users, you can edit user information in the Properties tab. You can edit users in different sections in the Sections tabs.

When adding a user into an institution, you can:

  • Enter user information on the Properties page
  • Enroll users in sections on the Sections page
Note This section does not apply to LMS Integrated SAM.

To add a new user, use the following procedure:

  1. On the Navigation bar, click Users.

    The Users page displays.

  2. Click Add New.

    The Users – Add New page displays.

  3. Enter the account information.
    Field Description
    First Name Maximum 50 characters.
    Middle Initial Optional, maximum 1 character.
    Last Name Maximum 50 characters.
    Username (Email) Email address used for the SAM/Cengage account.
    • 6 to 50 characters.
    • Can't be changed.
    • You can specify a different email address to receive communications.
    Passwords requirements:
    • 6-17 characters
    • Letters, numbers, and underscores only
    • At least one capital letter
    • At least one number

    New users are asked to change this password the first time they sign in to SAM.


    For privacy, instructors can post exam results using students' aliases instead of real names.

    Optional, 6 to 20 characters.

    ID# Student ID. Optional, maximum 20 characters.
    Communication Email Optional. Enter an email address if you want communications sent somewhere other than your username.
    • Maximum 128 characters.
    • If blank, emails are sent to your username.
    Blackboard ID Optional.
    Time Zone Set for your institution; can't be changed for individual users.
    Note The following characters are not allowed in Name, Username, ID#, or Alias:
    ~ ` ^ * " $ % # ! \ / > < & ; : | ,
  4. Click Save.

    A confirmation message displays.

  5. Confirm that you added the user:



    You click OK

    Add the users to sections or accommodations. Proceed to step 6. The Properties page displays.

    Note You can only add accommodations for students.

    You click Cancel

    You added the user to the section.

    You return to the Users page.

  6. Click Sections.

    The Sections page displays.

  7. Select sections from My Available Sections.

    Click the > button to enroll the user in sections.

    Note Click the < button to unenroll users in sections.
  8. Save the sections:
    • Click Save to save the Sections page and remain on the page.
    • Click Save & Close to return to the Users page.
    Note Each tab saves separately. Click Save before navigating to a new page.