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Adding a Product

Depending on how your institution licensed SAM, you may need to enter a key code to access specific assignments like readings, keying drills and projects.

If this is the case, your assignments display as inactive until you add the necessary product using the following procedure:

Note Your institution may have a grace period where you can access SAM temporarily without entering a key code. After the grace period expires, you cannot take assignments, access scores or reports until you enter a key code.
  1. Click Add Product.

    The Add Product window displays.

  2. Enter the product's 18-digit key code.

    If you need to purchase a key code, go to customer support.

    United States
    Africa, Europe, and the Middle East
    Asia
    Note Hours

    M-F 8:30am-5:30pm (UTC+8:00)

    Australia
    New Zealand
    Canada
    India
    International Customer Support (8am – 6pm EST)
    1-800-599-3663 or 1-859-657-4786
    INTLCS@cengage.com
    Latin America
    Note Support Hours

    Monday-Friday; 5am-7pm CST (Mexico City Time)

    Note Languages

    Spanish, English, Portuguese

    Argentina
    0800-444-CENGAGE (2364243) option 8
    Brazil
    Colombia
    01800-01-CENGAGE (2364243) option 3
    Mexico
    01800-CENGAGE (2364243) option 8

    If you do not have the correct key code for the assignment, a message displays asking for a key code.

    Note Your institution may have a grace period where you can access SAM temporarily without entering a key code.

    Click the Enter Key Code button.