Depending on how your institution licensed SAM, you may need to enter a key code to access specific assignments like readings, keying drills and
projects.
If this is the case, your assignments display as inactive until you add the necessary product using the following procedure:
Note Your institution may have a grace period where you can access SAM temporarily without
entering a key code. After the grace period expires, you cannot take assignments, access
scores or reports until you enter a key code.
-
Click Add Product.
The Add Product window displays.
-
Enter the product's 18-digit key code.
If you need to purchase a key code, go to customer support.
- United States
-
- Higher education: https://support.cengage.com
- Secondary education: https://cengageorg.my.site.com/Service/s/k12login?language=en_US
- 800.354.9706
- Africa, Europe, and the Middle East
-
- Higher education: https://support.cengage.com
- Secondary education: https://cengageorg.my.site.com/Service/s/k12login?language=en_US
- +44 (0)1264 332424
- Asia
-
- https://www.cengageasia.com/help-tech
- asia.usersupport@cengage.com
- South East Asia: +65 6410 1206
- North Asia: +8610 8343 5158
Note HoursM-F 8:30am-5:30pm (UTC+8:00)
- Australia
- New Zealand
- Canada
-
- Higher education: https://support.cengage.com
- Secondary education: https://cengageorg.my.site.com/Service/s/k12login?language=en_US
- (800) 310-5661 (M-F 8am to 5pm EST)
- India
- International Customer Support (8am – 6pm EST)
- 1-800-599-3663 or 1-859-657-4786
- INTLCS@cengage.com
- Latin America
-
- Higher education: https://support.cengage.com
- Secondary education: https://cengageorg.my.site.com/Service/s/k12login?language=en_US
- soporte.latam@cengage.com
Note Support HoursMonday-Friday; 5am-7pm CST (Mexico City Time)
Note LanguagesSpanish, English, Portuguese
- Argentina
- 0800-444-CENGAGE (2364243) option 8
- Brazil
-
- suporte.brasil@cengage.com
- 0800-CENGAGE (23642438) option 8
- Colombia
- 01800-01-CENGAGE (2364243) option 3
- Mexico
- 01800-CENGAGE (2364243) option 8
If you do not have the correct key code for the assignment, a message displays asking for a key code.
Note Your institution may have a grace period where you can access SAM temporarily without entering a key code.Click the Enter Key Code button.