Known Issues

Accessibility

The JAWS screen reader has these issues:
- Focus does not move to the list of options under the account name.
- Focus does not move to the list of options under Date of Birth and Secret Question.
WORKAROUND: Use another screen reader.
The Cengage SAM logo on the Login page is not read by screen readers.
When using the NVDA screen reader and resetting your password, the Check Your Email page is not announced.
WORKAROUND: Use another screen reader.

Instructors can only remove assignments they create in a section.
In training tasks, the Observe, Practice, and Apply buttons are sometimes displayed incorrectly as a drop-down list on MacOS and iPad. They can still be selected.
The section selector at the top of the student Activity List page can be partly hidden by the Cengage sidebar. This happens in Google® Chrome™ and Microsoft® Edge when the browser window is less than 1920 pixels wide after navigating with the Cengage sidebar to another page and then back to the Activity List.
WORKAROUND: Either collapse the Cengage sidebar or resize the browser window to show the section selector.
Because arrow keys are unavailable on the iPad keyboard, students cannot perform Pathway tasks involving arrow keys on iPads.
The counter displayed in the Upcoming Assignment widget includes the component assignments for a SAM Path instead of counting the SAM Path as a single assignment.
When using an iPad, Microsoft Office® tasks do not load in the content player.
Can't close simulation task instructions when the zoom is 200% or greater. The Close button is partly or completely hidden depending on the browser and zoom level.
WORKAROUND: Reduce zoom to 100%.

Instructors cannot use the Communicate feature if they select more than 33 sections.
WORKAROUND: Select fewer than 30 sections at a time.

When an instructor selects lessons 56-110 using bulk select, lesson 56 is not included in the selection.
WORKAROUND: Manually select lesson 56.
Individual Performance Reports for Word® Drill Assignments do not include the student input and markup details.
This will be resolved with a future release so that the student input and markup details will be present in the Individual Performance Report.
Keyboarding lesson error count is incorrect when the student transposes punctuation and a word. The punctuation is shown as a missed error instead of a transposition.