Troubleshooting Sometimes, the unexpected happens. This could be the result of a technical problem, a limitation, or user error. Links to Keyboarding in SAM Courses or Activities Don't WorkWhen you click a link to a Keyboarding in SAM course or activity from your LMS, the link doesn't open a new browser window with the course or learning activity. Purchased With the Wrong AccountWhen you purchase access for Keyboarding in SAM and sign in you see a message that you have not purchased access yet. Access Code Scratched OffThe key code on a physical access card is not readable after scratching off the film covering the code. Use SAM With Cengage Unlimited at Multiple Schools Can't Open eBookYour Keyboarding in SAM course does not show an eBook. Multiple eBook LinksYour dashboard shows multiple links for the same eBook. Project ErrorsWhen you submit a project for grading, Keyboarding in SAM might warn about one or more problems with the submitted project file.