Depending on how your institution licensed SAM, you may need to enter a key code to access specific assignments like readings, exams, training and projects.
Assignments that require a key code display with Key Code Required in blue
text.
If this is the case, your assignments display as inactive until you add the necessary product using the following procedure:
Note Your institution may have a grace period where you can access SAM temporarily without
entering a key code. After the grace period expires, you cannot take assignments, access
scores or reports until you enter a key code.
-
Click Add Product.
The Add Product window displays.
-
Enter the product's 18-digit key code.
If you need to purchase a key code, go to customer support.
- United States
-
- https://support.cengage.com
- 800.354.9706
- Africa, Europe, and the Middle East
-
- +44 (0)1264 332424
- emea.directsales@cengage.com
- Asia
-
- https://www.cengageasia.com/ProductSupport
- asia.usersupport@cengage.com
- South East Asia: +65 6410 1206
- North Asia: +8610 8343 5158
Note HoursM-F 8:30am-5:30pm (UTC+8:00)
- Australia
- New Zealand
- Canada
-
- support.cengage.ca
- (800) 310-5661 (M-F 8am to 5pm EST)
- India
- International Customer Support (8am – 6pm EST)
- 1-800-599-3663 or 1-859-657-4786
- INTLCS@cengage.com
- Latin America
-
Note Support Hours
Monday-Friday; 5am-7pm CST (Mexico City Time)
Note LanguagesSpanish, English, Portuguese
- Argentina
- 0800-444-CENGAGE (2364243) option 8
- Brazil
-
- suporte.brasil@cengage.com
- 0800-CENGAGE (23642438) option 8
- Colombia
- 01800-01-CENGAGE (2364243) option 3
- Mexico
- 01800-CENGAGE (2364243) option 8
If you do not have the correct key code for the assignment, a message displays asking for a key code.
Note Your institution may have a grace period where you can access SAM temporarily without entering a key code.Click the Enter Key Code button.