Known Issues

Accessibility

The JAWS screen reader has these issues:
- Focus does not move to the list of options under the account name.
- Focus does not move to the list of options under Date of Birth and Secret Question.
WORKAROUND: Use another screen reader.
The Cengage SAM logo on the Login page is not read by screen readers.
Task ID: CONCEPTS8307 has these issues:
- Zoom in, Zoom out & Cancel buttons are not accessible for screen reader and keyboard users in JAWS 18 with Chrome and NVDA with Firefox.
- Focus does not move to Zoom in, Zoom out, and Cancel buttons.
When using the NVDA screen reader and resetting your password, the Check Your Email page is not announced.
WORKAROUND: Use another screen reader.

SAM Reports

When a student scores 100% on the pre-exam of a SAM Path, the report states incorrectly that the student did not attempt a later portion of the SAM Path assignments.
In the Gradebook, two report types (Section Results by SAM Path and Training Individual Performance) display incorrect scores when an instructor edits both the student's score and the total number of points for an assignment.
WORKAROUND: Edit the student score and the total number of points in an assignment in separate steps.
The Section Results by Training report generates an extra blank page when instructors export the report in a Word® document for 25 or more students.
Reports for Pre and Post components of SAM Path ETE are not generated if the training component is hidden from the Manage Assignment Types and Weights/Points option.

SAM Assignments

Instructors can only remove assignments they create in a section.
On the Activity Calendar, the Saturday column is not the same size as the other calendar days.
In training tasks, the Observe, Practice, and Apply buttons are sometimes displayed incorrectly as a drop-down list on MacOS and iPad. They can still be selected.
The section selector at the top of the student Activity List page can be partly hidden by the Cengage sidebar. This happens in Google® Chrome™ and Microsoft® Edge when the browser window is less than 1920 pixels wide after navigating with the Cengage sidebar to another page and then back to the Activity List.
WORKAROUND: Either collapse the Cengage sidebar or resize the browser window to show the section selector.
Because arrow keys are unavailable on the iPad keyboard, students cannot perform Pathway tasks involving arrow keys on iPads.
Office 2010 and 2013 Training assignments with the hash (#) character in the assignment name do not open when clicking Launch Assignment from Reports. The message Access Denied, Launch your assignment from the Activity List or Calendar displays.
The counter displayed in the Upcoming Assignment widget includes the component assignments for a SAM Path instead of counting the SAM Path as a single assignment.
When using an iPad, Microsoft Office® tasks do not load in the content player.
Can't close simulation task instructions when the zoom is 200% or greater. The Close button is partly or completely hidden depending on the browser and zoom level.
WORKAROUND: Reduce zoom to 100%.

SAM Sections

Instructors cannot use the Communicate feature if they select more than 33 sections.
WORKAROUND: Select fewer than 30 sections at a time.

SAM in MindTap

If a student scores 0% on the SAM Path Pre-exam, and the due date has passed, a message states that the student received full credit and needs no further training.
When instructors edit the name of an assignment, they must open and save the MindTap Activity dialog box before the assignment displays its new name in the MindTap Learning Path.
SAM Assignment Reports are not displayed for users who are both a MT/SSO student and a SAM instructor.
SAM does not display a warning message when a student navigates to an already attempted assignment.
In the Progress App, the View button is not displayed in the assignment detail window for assignments with scores less than 100%.
WORKAROUND: View report via SAM App from the App dock, Reports tab.
The Schedule New and Add Study Center buttons disappear if you navigate back to the Assignments page from the Add Custom Question page.