Sign-In Problems Troubleshooting and Support Sometimes problems can occur when signing in to WebAssign. Can't Sign In to WebAssignIf you can't sign in to WebAssign, try the following steps to solve the problem. Linked to Wrong WebAssign AccountAfter purchasing Cengage Unlimited or course access, you are still asked to purchase access in WebAssign. The account listed in WebAssign does not match the account you used to purchase access.After purchasing course access, you are still asked to purchase access in WebAssign. The account listed in WebAssign does not match the account you used to purchase access. Different Name or Institution DisplayedIf you see someone else's name and institution displayed at the top of any page in WebAssign, you are signed in to that person's WebAssign account. Most likely, that person did not sign out of WebAssign completely before you started working. Repeated Requests to Sign InCertain pages in WebAssign might ask you to sign in repeatedly. Usually, this occurs after an extended period of inactivity, for example, if you forgot to sign out of WebAssign. Account Verification Pending (US Higher Education)You can't access your courses or materials and your Instructor Center shows the error message: To access courses and materials, finish providing documentation to verify your status as an instructor.