WebAssign Student Help
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- FAQ Topics (Search Only)
Related information
- FAQ
- How Do I Enter pi (π)?
- Can I Purchase Homework Only Access Without the eBook?
- How Do I Get an Extension?
- Can WebAssign Email Me If a Due Date Changes?
- How Do I Change My WebAssign Username?
- How Do I Change My Student ID in WebAssign?
- What happens to my existing WebAssign account?
- What if I already have a Cengage account?
- What if I sign in through an LMS like Blackboard or Canvas?
- What happens to my access codes and purchases?
- Can I create a Cengage account without an email address?
- Sign-In Problems
- Linked to Wrong WebAssign Account
- Different Name or Institution Displayed
- Repeated Requests to Sign In
- Can't Sign in to Take Math Placement Test (North Carolina State University)
- Assignment Problems
- Can't Open Assignment
- Assignment Loads Slowly
- Cannot View Question
- Cannot Submit Assignment
- Characters that can't be graded
- Incorrect Scoring
- Cannot Change Your Answers Even Though You Have More Submissions
- LockDown Browser Is Not Working Properly
- WebAssign Displays Your answer was not submitted
- Cannot See Datasets in SALT
- Marvin JS Problems
- Marvin JS Answer Looks Correct But Marked Incorrect
- Marvin JS Drawings Scaled Up
- Marvin JS Toolbar Buttons Hidden on iPad
- WebAssign can't grade Marvin JS questions right now
- Can't Practice Another Version
- Due Date Changes Unexpectedly for Timed Assignment
- Student Assistant Doesn't Work
- Enrolled in the Wrong Class After Using Class Key
- Class Not Available
- Questions or Assignments Not Shown in Class Insights
- LMS Troubleshooting
- Blackboard Problems
- Not Automatically Signed in to WebAssign from Blackboard
- Blackboard Not Available
- Multi-Term Access Code Not Applied When Linking From Blackboard
- Brightspace Problems
- To access this assignment, open it first from your learning management system
- Duplicated Assignment Links in Brightspace
- Scores Synced to Brightspace Are Incorrect
- Synced Points Rounding Error in Brightspace
- Timer Starts Immediately for Timed Assignments in Brightspace
- Canvas Problems
- To access this assignment, open it first from your learning management system
- Scores Synced to Canvas Are Incorrect
- Synced Points Rounding Error in Canvas
- Timer Starts Immediately for Timed Assignments in Canvas
- Links to WebAssign Courses or Activities Don't Work
- Signed out of Moodle While Using Tool
- General Error Message Displays
- Other Problems
- Browser Displays a Message That WebAssign is Not Supported
- Content Security Warning
- Problems Working on iPad
- Can't Upload a File
- Have to Enter a VitalSource Password to Open eBook
- Chromebook Problems
- Object Disappears from Graphing Tool