Purchasing Problems Purchase Cengage Infuse Access There are some common problems you might run into while purchasing access. Purchasing With Financial AidTo find out how to purchase Cengage materials with financial aid, materials, contact your institution's bursar office. Purchased With the Wrong AccountWhen you purchase access for Cengage Infuse and sign in you see a message that you have not purchased access yet. Lost or Damaged Access CodeThe access code on a physical access card is not readable after scratching off the film covering the code or is lost. Was this helpful?FEEDBACK :: Was this helpful? thumb_up YesFEEDBACK :: Was this helpful? thumb_down Nocheck_circleThank you for your feedback.