Troubleshooting Sometimes, the unexpected happens. This could be the result of a technical problem, a limitation, or user error. Account Verification Pending (US Higher Education)You can't access your courses or materials and your Instructor Center shows the error message: To access courses and materials, finish providing documentation to verify your status as an instructor. LMS TroubleshootingSometimes problems can occur with MindTap and your Learning Management System. NGLSync TroubleshootingSometimes problems can occur when managing your MindTap courses through NGLSync. Product in My Library Cannot be FoundWhen you click Create Course in My Library, you see an error message that your product cannot be found. Cannot Access CourseYou get a 500 error when you try to access your course from the Instructor Center. Resource Links Don't WorkWhen you click a link in Instructor Resource Center, nothing happens. Students Received Partial CreditYour students received partial credit for a CNOW activity containing a matching question. Settings Conflict Message Displays When Changing Multiple ActivitiesWhen editing settings for multiple activities, you can select a setting that isn't valid for all the selected activities. The Settings Conflict message alerts you to the fact that your setting could not be applied to one or more activities. Missing ActivitiesSome of your activities are not displaying in your learning path. Activity is Not Marked Practice or Counts Towards GradeActivities in your learning path are often marked Practice if they do not count toward the final grade, or Counts Towards Grade if they do. If an activity is not marked as either Practice or Counts Towards Grade, it does not count toward the final grade. MindTap is Not RespondingIf MindTap is not responding or working correctly, you can check its status at techcheck.cengage.com. Multiple eBook LinksYour dashboard shows multiple links for the same eBook. Troubleshooting SAM in MindTapSometimes, the unexpected happens. This could be the result of a technical problem, a limitation, or user error. Was this helpful?FEEDBACK :: Was this helpful? thumb_up YesFEEDBACK :: Was this helpful? thumb_down Nocheck_circleThank you for your feedback.