Troubleshooting SAM in MindTap Troubleshooting Sometimes, the unexpected happens. This could be the result of a technical problem, a limitation, or user error. MindTap is Not RespondingIf MindTap is not responding or working correctly, you can check its status at techcheck.cengage.com. Login and SAM Access IssuesThe online help that displays on the SAM Login Page at sam.cengage.com provides help in configuring your specific browser for use with SAM and avoiding any additional warnings or pop-up boxes from appearing while using the site. Recovering and Resuming from a Crash or Lost ConnectionIf your computer crashes or you lose your connection to MindTap while working, you can restart it once conditions return to normal. Sign in as you normally do, go to the MindTap Assignments page and select the assignment. The assignment displays in red. The Content Player begins where you left off and any completed questions and tasks save. Resource Links Don't WorkWhen you click a link in Instructor Resource Center, nothing happens. Multiple eBook LinksYour dashboard shows multiple links for the same eBook. Project ErrorsWhen you submit a project for grading, MindTap might warn about one or more problems with the submitted project file.