NGLSync Troubleshooting and Support Troubleshooting Sometimes problems can occur when signing in to your MindTap courses through NGLSync. Students Asked for PaymentYour K–12 school district has purchased access to MindTap for its students, but when you create an account and sign in at the main Cengage home page, you are told your trial access will expire and asked for payment. Was this helpful?FEEDBACK :: Was this helpful? thumb_up YesFEEDBACK :: Was this helpful? thumb_down Nocheck_circleThank you for your feedback.