Troubleshooting Sometimes, the unexpected happens. This could be the result of a technical problem, a limitation, or user error. Links to MindTap Courses or Activities Don't WorkWhen you click a link to a MindTap course or activity from your LMS, the link doesn't open a new browser window with the course or learning activity. General Error Message DisplaysA General Error message displays and the action you were attempting is not successful. NGLSync Troubleshooting and SupportSometimes problems can occur when signing in to your MindTap courses through NGLSync. MindTap is Not RespondingIf MindTap is not responding or working correctly, you can check its status at techcheck.cengage.com. Purchased With the Wrong AccountWhen you purchase access for MindTap and sign in you see a message that you have not purchased access yet. Access Code Scratched OffThe access code on a physical access card is not readable after scratching off the film covering the code. Missing ActivitiesSome of your activities are not displaying in your learning path. Activity is Not Marked Practice or Counts Towards GradeActivities in your learning path are often marked Practice if they do not count toward the final grade, or Counts Towards Grade if they do. If an activity is not marked as either Practice or Counts Towards Grade, it does not count toward the final grade. CNOW Activities Don't OpenWhen you try to open a CNOW activity, you see an error message that your computer clock is wrong. Received Partial CreditYou received partial credit for a CNOW activity containing a matching question. Live Virtual Machine Labs TroubleshootingResolve common issues with Live Virtual Machine Labs. Coding Labs TroubleshootingResolve common issues with Coding Labs. Multiple eBook LinksYour dashboard shows multiple links for the same eBook.