Purchased With the Wrong Account

When you purchase access for SAM and sign in you see a message that you have not purchased access yet.

You have purchased access using a different account.

Resolution

Contact Customer Support and request to have access transferred to another account.

United States
Africa, Europe, and the Middle East
Asia
Note Hours

M-F 8:30am-5:30pm (UTC+8:00)

Australia
New Zealand
Canada
India
International Customer Support (8am – 6pm EST)
1-800-599-3663 or 1-859-657-4786
INTLCS@cengage.com
Latin America
Note Support Hours

Monday-Friday; 5am-7pm CST (Mexico City Time)

Note Languages

Spanish, English, Portuguese

Argentina
0800-444-CENGAGE (2364243) option 8
Brazil
Colombia
01800-01-CENGAGE (2364243) option 3
Mexico
01800-CENGAGE (2364243) option 8