Contact Support

Contact customer support with additional questions.

Note Customer support cannot open cases for minor students (less than 18 years old). If you are under 18, ask your instructor for help with any questions or issues. If needed, instructors can contact customer support for their students.
The Customer Support staff can not:
  • change your score
  • give you extra submissions
  • help you with the content of assignments
Contact your instructor for help with your grade or coursework.

Report question errors

To report problems with WebAssign questions, email Webassigncontentsupport@cengage.com.

All other issues

United States
Africa, Europe, and the Middle East
Asia
cengageasia.com/contact-us
Australia
New Zealand
Canada
India
International Customer Support (8 AM – 6 PM EST)
1-800-599-3663 or 1-859-657-4786
INTLCS@cengage.com
Latin America
Argentina
0800-444-CENGAGE (2364243) option 8
Brazil
Colombia
01800-01-CENGAGE (2364243) option 3
Mexico
01800-CENGAGE (2364243) option 8
United States
Africa, Europe, and the Middle East
Asia
cengageasia.com/contact-us
Australia
New Zealand
Canada
India
International Customer Support
INTLCS@cengage.com
Latin America
Brazil
  1. Go to https://support.cengage.com.

    Alternatively, from SAM, click Help > Tech Support.

  2. Sign in to your account.
  3. Click Log new case.
  4. Enter the necessary information and click Create Case.

When an issue requires escalation from Technical Support to the SAM development team, the expected response time depends on the request priority:

  • High Priority: 2 hours
  • Medium Priority: 1 business day
  • Standard Priority: 2 business days

Part of Cengage Learning’s product development process includes reviewing customer feedback and recurring requests on a regular basis.