Refunds

You must wait 24 hours after your initial purchase to request a refund.

Self-service refunds are available from the student dashboard for 7 days after purchase. After 14 days, a refund cannot be requested.

For products that have a grace period (CengageNOW, CNOWv2, OWLv2, MindTap, and WebAssign) refunds are available only during the grace period. After that, no refunds are available.

Digital homework products without a grace period are refundable under certain circumstances:

• You purchased your code no more than 14 days prior to the date on which you are requesting a refund.
• You completed no more than four homework assignments.
• You have not previously received a refund for the same product.
• You did not register the key code for any electronic resources or companion materials included with the product.

Refunds or exchanges are available within 21 days of purchase. After that, no refunds are available.

Refunds or exchanges are available within 30 days of purchase. After that, no refunds are available. Once the return is received and processed at the warehouse, refunds are credited back to the original payment method within 10-15 days.

• Returns must be in the same condition they were received.
• Returns must be in the same condition they were received. You must include the original packing slip with the reason for the return on the back of the slip in the return box.
• Shrink-wrapped bundles must not be opened.
  Note To return a damaged or incorrect item, contact Customer Support to request a return authorization. Open bundles sent without authorization will be returned at your expense.
• Software and CD-ROMs must be returned with the original envelope or package seal intact.
• Customers are responsible for return shipping charges.

Cengage
10650 Toebben Dr.
Independence, KY 41051

Cengage Canada
34 Armstrong Ave.
Georgetown, ON L7G 4R9

Print rentals fulfilled by Cengage that are returned within 21 days of purchase will be refunded. After that, no refunds are available.

Request Refund for a Print Rental

For information about all returns for Cengage Unlimited print rentals fulfilled by Cengage, contact Cengage directly at 800.354.9706.

Individual VitalSource eBooks purchased directly from Cengage are refundable under certain circumstances:

• You purchased your subscription no more than 14 days prior to the date on which you are requesting a refund.
• You have not viewed or printed more than 10% of the text.
• You have not previously received a refund for the same title.