Request Refund for a Digital Purchase

If you drop a class after purchasing SAM, you can request a refund for your eBook, course access or Cengage Unlimited purchase.

If you drop a class after purchasing SAM, you can request a refund for your eBook or course access.

Self service refunds are not available. To request a refund, contact

You must wait 24 hours after your initial purchase to request a refund.

To get a refund on an upgraded subscription, contact

Cengage cannot provide refunds for purchases from bookstores or other third parties, such as Amazon®, Barnes & Noble®, and Follett.

  1. Open your Cengage dashboard at
  2. In the sidebar, click Orders.
  3. Click Expand to expand an order and view the details.
  4. Click Manage Purchase > Refund.
  5. Select the reason for your refund and click Refund.

Your refund will be processed and deposited in your account in 5–7 days.

You can check the status of your case by signing into the support site or contacting customer support. Have your order number ready to provide during the call.
United States
Africa, Europe, and the Middle East
Note Hours

M-F 8:30am-5:30pm (UTC+8:00)

New Zealand
International Customer Support (8am – 6pm EST)
1-800-599-3663 or 1-859-657-4786
Latin America
Note Support Hours

Monday-Friday; 5am-7pm CST (Mexico City Time)

Note Languages

Spanish, English, Portuguese

0800-444-CENGAGE (2364243) option 8
01800-01-CENGAGE (2364243) option 3
01800-CENGAGE (2364243) option 8