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Add Bookmarks
Bookmark important content in your course materials or assignments to review later. Your bookmarks are saved in the Study Hub and can be accessed across browsers and devices.
Allow Cookies in Chrome
Go to chrome://settings/cookies. Select Allow third-party cookies .
Allow Cookies in Microsoft Edge
Click ⋯ › Settings . Click Cookies and Site Permissions . Click Manage and delete cookies and site data . Turn on Allow sites to save and read cookie data (recommended) .
Allow Cookies in Safari
You can't allow cookies only for specific sites. Click Safari › Settings . Click the Advanced tab. Clear Block all cookies . Click the Privacy tab. Clear Prevent cross-site tracking .
Allow JavaScript in Chrome
Go to chrome://settings/content/javascript. Select Sites can use JavaScript .
Allow JavaScript in Microsoft Edge
In Microsoft Edge, JavaScript is always enabled and you cannot disable it.
Allow JavaScript in Safari
Click Safari › Settings . Click the Security tab. Select Enable JavaScript .
Allow Pop-Up Windows in Chrome
Go to chrome://settings/content/popups. Next to Allowed to send pop-ups or use redirects , click Add and add each of the following domains: The domain used by your Learning Management System (LMS), for example, ncsu.blackboard.com [*.]cengage.com Related information Chrome help: Block or allow pop-ups
Allow Pop-Up Windows in Microsoft Edge
Click ⋯ › Settings . Click Cookies and Site Permissions . Under Site permissions , click Pop-ups and redirects . Turn off Blocked (recommended) . Related information Microsoft Edge help: Block pop-ups
Allow Pop-Up Windows in Safari
If not open already, open MindTap for K–12 in a browser tab. Click Safari › Settings . Click the Websites tab. Click Pop-up Windows . Select Allow for the following domains, if listed: The domain used by your Learning Management System (LMS), for example, ncsu.blackboard.com [*.]cengage.com Related information Safari help: Block pop-ups and unnecessary content
Browser Plugins
Some content and tools might require the following browser plugins.
Browser Settings
Configure the following settings in your web browser.
Cengage School Troubleshooting
Sometimes problems can occur when signing in to your MindTap for K–12 courses through Cengage School.
Check Your System
Use the browser check tool to see if you need to update your browser or install missing plugins.
Complete Assignments
Complete assignments to build skills and demonstrate understanding.
Configure Browser Settings in Chrome
If needed, configure your browser settings in Chrome.
Configure Browser Settings in Microsoft Edge
If needed, configure your browser settings in Microsoft Edge.
Configure Browser Settings in Safari
If needed, configure your browser settings in Safari.
Contact Support
Contact customer support with additional questions.
Course Materials
Access materials for your MindTap for K–12 course.
Disable Homework Help in Chrome
You can disable the Homework Help feature in Google Chrome that provides AI-generated answers to educational content.
Edit ReadSpeaker Settings
ReadSpeaker is not available for all content. Open your course material. Click to open ReadSpeaker. Click . Adjust your settings. To do this Do this Show the text being read aloud in a different color Set Text highlighting to On . Control which text is highlighted Set Highlighting options to: Word and sentence Sentence only Word only No highlighting Change highlighted text colors Select a Word color and Sentence color to change the highlight color. Select a Text color to change the text being...
General Error Message Displays
A General Error message displays and the action you were attempting is not successful.
Getting Started
Related information CNOWv2 Smart Start Checklist CNOWv2 Essentials Slide Deck
Highlight Text
Mark important content to review later. Your highlighted text is saved in the Study Hub .
Keyboard Shortcuts
Keyboard shortcuts can be used in MindTap for K–12. The shortcuts cover various tasks for Windows and Mac functions.
Links to MindTap for K–12 Courses or Activities Don't Work
When you click a link to a MindTap for K–12 course or activity from your LMS, the link doesn't open a new browser window with the course or learning activity.
LMS Troubleshooting
Sometimes problems can occur with MindTap for K–12 and your Learning Management System.
Microsoft Office
Cengage regularly updates MindTap for K–12 to remain current with Microsoft updates and the evolving learning needs of students and instructors. SAM 365 and 365/2021 Projects Windows 10 or later Microsoft 365 subscription or Microsoft Office 2021 Home, Premium, or University macOS 10.14 or later Microsoft 365 Home/Premium subscription or Microsoft Office 2021 Home/Student Not compatible with Microsoft Office Online. Office Online files have a different structure than files created on the...
MindTap for K–12 is Not Responding
If MindTap for K–12 is not responding or working correctly, you can check its status at techcheck.cengage.com.
MindTap for K–12 on iPad
Most MindTap for K–12 features are available on iPad, but some features require a desktop or laptop computer.
MindTap Help for Elementary Students
Related information Getting Started System Requirements Check Your System Allow Cookies in Chrome Allow Cookies in Microsoft Edge Allow Cookies in Safari Allow JavaScript in Chrome Allow JavaScript in Microsoft Edge Allow JavaScript in Safari Allow Pop-Up Windows in Chrome Allow Pop-Up Windows in Microsoft Edge Allow Pop-Up Windows in Safari Browser Settings Configure Browser Settings in Chrome Disable Homework Help in Chrome Configure Browser Settings in Microsoft Edge Configure Browser...
More Information
See the following resources for more information or help with specific issues.
Open Materials
Launch your course to view your textbook and assignments.
Sites to Allow
To ensure that Cengage learning platforms work correctly, the following sites should not be blocked by firewalls. Browsers should also allow cookies and pop-up windows for these sites.
Students Asked for Payment
Your K–12 school district has purchased access to MindTap for K–12 for its students, but when you create an account and sign in at the main Cengage home page, you are told your trial access will expire and asked for payment.
System Requirements
Supported Browsers Windows Chrome 135 and 136 Edge 134 and 135 macOS Chrome 135 and 136 Safari 17 and 18 Chrome OS Chrome 135 and 136 iOS Safari 18 (iPad only) Other browsers and versions, such as Firefox, might also work but are not supported. If you have problems when using an unsupported browser version, try using a supported browser version before contacting Customer Support. Workstation Recommendations Download bandwidth: 5+ Mbps RAM: 2+ GB CPU: 1.8+ GHz / multi-core Display: 1366 × 768,...
Take Notes
Take notes on your assignments and course materials. Your notes are saved in the Study Hub for future reference.
Troubleshooting
Sometimes the unexpected happens. This could be the result of a technical problem, a limitation, or user error.
View Grades
Your assignment scores are shown on your Assignments page.