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Accessibility
Cengage is committed to making its educational materials accessible to users of all abilities. Through a dedicated company-wide task force, the assistance of outside experts and consultants, and feedback from users, Cengage continuously seeks to identify and evaluate opportunities for improving the usability and accessibility of our products and services.
Accessibility of Tasks
Tasks that are not accessible in Microsoft Office are not accessible in SAM. Students using screen readers are notified if a task cannot be completed using their assistive technology. You can remove inaccessible tasks for affected students in their version of the assignment.
Activities
You can view and take assignments from the Activity List view.
Activity list
The Activity List displays all keyboarding activities for the selected section. The Activity List displays assignment name, type, availability, due date, section and status. Expand the lesson under the Assignment Name column to view all the assignments available for a lesson.
Add Cengage Unlimited Study Tools
Your Cengage Unlimited subscription includes access to practice tests and study guides for many subjects. Add study tools to your dashboard for quick access.
Adding a Product
If this is the case, your assignments display as inactive until you add the necessary product using the following procedure: Your institution may have a grace period where you can access SAM temporarily without entering a key code. After the grace period expires, you cannot take assignments, access scores or reports until you enter a key code. Click Add Product . The Add Product window displays. Enter the product's 18-digit key code. If you need to purchase a key code, go to customer support....
Allow Cookies in Chrome
Go to chrome://settings/cookies. Select Allow third-party cookies .
Allow Cookies in Microsoft Edge
Click ⋯ › Settings . Click Cookies and Site Permissions . Click Manage and delete cookies and site data . Turn on Allow sites to save and read cookie data (recommended) .
Allow Cookies in Safari
You can't allow cookies only for specific sites. Click Safari › Settings . Click the Advanced tab. Clear Block all cookies . Click the Privacy tab. Clear Prevent cross-site tracking .
Allow JavaScript in Chrome
Go to chrome://settings/content/javascript. Select Sites can use JavaScript .
Allow JavaScript in Microsoft Edge
In Microsoft Edge, JavaScript is always enabled and you cannot disable it.
Allow JavaScript in Safari
Click Safari › Settings . Click the Security tab. Select Enable JavaScript .
Allow Pop-Up Windows in Chrome
Go to chrome://settings/content/popups. Next to Allowed to send pop-ups or use redirects , click Add and add each of the following domains: The domain used by your, for example, ncsu.blackboard.com [*.]cengage.com https://sam.cengage.com Related information Chrome help: Block or allow pop-ups
Allow Pop-Up Windows in Microsoft Edge
Click ⋯ › Settings . Click Cookies and Site Permissions . Under Site permissions , click Pop-ups and redirects . Turn off Blocked (recommended) . Related information Microsoft Edge help: Block pop-ups
Allow Pop-Up Windows in Safari
If not open already, open Keyboarding in SAM in a browser tab. Click Safari › Settings . Click the Websites tab. Click Pop-up Windows . Select Allow for the following domains, if listed: The domain used by your, for example, ncsu.blackboard.com [*.]cengage.com https://sam.cengage.com Related information Safari help: Block pop-ups and unnecessary content
Browser Plugins
Some content and tools might require the following browser plugins.
Browser Settings
Configure the following settings in your web browser.
Can't Open eBook
Your Keyboarding in SAM course does not show an eBook.
Change Monitor Resolution
To use the SAM Content Player most effectively, set your monitor to a display resolution of 1366x768 or higher. This setting enables SAM simulations to display without scrolling.
Check Your System
Use the browser check tool to see if you need to update your browser or install missing plugins.
Classes
You can view, enroll in, and unenroll from class sections. You are either enrolled automatically or wait listed depending on how the instructor set up the course.
Complete a Project
To complete and submit a project assignment in Keyboarding in SAM, download a start file, follow the project instructions and save your work, upload your files to Keyboarding in SAM, and submit your work.
Completing a Reading Assignment
If your instructor has selected a Cengage eBook for your section, the instructor can assign readings from that book. If you have purchased that eBook through Cengage, you can read that book online from within SAM using the following procedure:
Configure Browser Settings in Chrome
If needed, configure your browser settings in Chrome.
Configure Browser Settings in Microsoft Edge
If needed, configure your browser settings in Microsoft Edge.
Configure Browser Settings in Safari
If needed, configure your browser settings in Safari.
Configure MacOS/OS X for Keyboard Accessibility
By default, MacOS/OS X is not configured to use the TAB key to navigate to all items in Safari and Firefox.
Contact Support
Contact customer support with additional questions.
Content Player
Related information Exam Assignments Training Assignments
Disable Homework Help in Chrome
You can disable the Homework Help feature in Google Chrome that provides AI-generated answers to educational content.
Enroll in your SAM Class Section
Find your section in SAM and join it. Depending on your instructor's settings, you might be added to a waitlist until your instructor approves you. You can also view the sections in which you are enrolled or waitlisted.
Exam Assignments
Use the following procedure to take an exam.
Exercises
The following are different types of exercises in Keyboarding in SAM:
File Password and Protection Error
When submitting a project file, a File Password and Protection error displays and you are not able to submit your project.
Formulas
SAM uses the following formulas to calculate feedback:
Frequently Asked Questions
Related information Avoid Common Mistakes
Instructor content for reuse in SAM
Enable ebook to Students Makes the ebook available to your students. Enable Chapter Level Readings Select chapters for students to read. In the navigation bar, click Sections . Your sections are listed. Use the search menu to find matching sections. Click a section name to view more information about the section. Select a section and click Edit . The Edit Section page displays, defaulting to the Properties tab. Go to the Textbooks tab. Click Save to continue your course setup or Save & Close to...
Keyboard Shortcuts
Keyboard shortcuts can be used in Keyboarding in SAM. The shortcuts cover various tasks for Windows and Mac functions.
Keyboarding Exercises
You use keyboarding exercises to practice keying.
Keyboarding in SAM is Not Responding
If Keyboarding in SAM is not responding or working correctly, you can check its status at techcheck.cengage.com.
Keyboarding in SAM Student Help
Keyboarding in SAM (Skill Assessment Manager) is a web based application that helps students become more proficient at keying and Microsoft Office skills.
Known Issues
Accessibility The JAWS screen reader has these issues: Focus does not move to the list of options under the account name. Focus does not move to the list of options under Date of Birth and Secret Question . WORKAROUND: Use another screen reader. The Cengage SAM logo on the Login page is not read by screen readers. When using the NVDA screen reader and resetting your password, the Check Your Email page is not announced. WORKAROUND: Use another screen reader. SAM Assignments Instructors can only...
Links to Keyboarding in SAM Courses or Activities Don't Work
When you click a link to a Keyboarding in SAM course or activity from your LMS, the link doesn't open a new browser window with the course or learning activity.
Microsoft Office
Cengage regularly updates Keyboarding in SAM to remain current with Microsoft updates and the evolving learning needs of students and instructors. SAM 365 and 365/2021 Projects Windows 10 or later Microsoft 365 subscription or Microsoft Office 2021 Home, Premium, or University macOS 10.14 or later Microsoft 365 Home/Premium subscription or Microsoft Office 2021 Home/Student Not compatible with Microsoft Office Online. Office Online files have a different structure than files created on the...
More Information
See the following resources for more information or help with specific issues.
Multiple eBook Links
This is expected behavior. Your eBook is available in multiple formats, and all available formats are linked from your dashboard. Each format has the same content, but your notes and bookmarks do not transfer across formats. You can identify the format of your eBook by its title: eTextbook: Title Example: eTextbook: Calculus A reflowable eBook that adapts to fit different devices. This format provides the most accessible experience for people using assistive technology and conforms to ePUB...
Notifications
System messages display in the Notifications dropdown. Notifications include system downtime or failure to meet system requirements. Plan your schedule accordingly if there are periods when SAM will not be available to you.
October 2024
2013 products Keyboarding products from 2013 have been retired. eBook error message Students who see an error message when they first open their eBook from the study guide are now instructed to open their eBook from the activity list.
proctoring-symbols
While Cengage supports our learning platform integrations with several Learning Management Systems, proctoring solutions are third party services that we do not directly support. The LMS and proctoring solution versions we have tested might not be the same versions you use. For this reason, your process and results might vary and Cengage cannot guarantee support for any third party proctoring service. Students should download the Proctorio extension ahead of time, or they will be prompted to do...
Project Errors
When you submit a project for grading, Keyboarding in SAM might warn about one or more problems with the submitted project file.