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Troubleshooting
Sometimes the unexpected happens. This could be the result of a technical problem, a limitation, or user error.
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NGLSync Troubleshooting
Sometimes problems can occur when managing your MindTap for K–12 courses through NGLSync.
LMS Troubleshooting
Sometimes problems can occur with MindTap for K–12 and your Learning Management System.
Google Classroom Troubleshooting
Sometimes problems can occur when syncing your course with Google Classroom.
Unlink Google Classroom
If you decide not to use Google Classroom after linking your course, unlink Google Classroom.
Added Wrong Cengage Product or Course in LMS
When you add Cengage content to your LMS, you select a product, then create or copy a course using that product. If you accidentally select the wrong product, or copy the wrong course, you can easily change your selections in the Cengage tool.
Cengage Listed Twice in LMS Content Market
When integrating a MindTap for K–12 course with your LMS, you see two versions of the Cengage tool listed in your LMS.
Course Creation Error
An error message displays when you try to create a course.
General Error Message Displays
A General Error message displays and the action you were attempting is not successful.
Grade Sync Problems
Student grades in MindTap for K–12 do not sync to your LMS, or sync very slowly.
Links to MindTap for K–12 Courses or Activities Don't Work
When you click a link to a MindTap for K–12 course or activity from your LMS, the link doesn't open a new browser window with the course or learning activity.