Linked to Wrong WebAssign Account

After purchasing Cengage Unlimited or course access, you are still asked to purchase access in WebAssign. The account listed in WebAssign does not match the account you used to purchase access. After purchasing course access, you are still asked to purchase access in WebAssign. The account listed in WebAssign does not match the account you used to purchase access.

TroubleshootingInstructor HelpWebAssign

Resolution

Contact customer support to unlink your Learning Management System and WebAssign account.
United States
- Higher education: support.cengage.com
- Secondary education: cengageorg.my.site.com/Service/s/k12login?language=en_US
Africa, Europe, and the Middle East
- support.cengage.com
- +441264 342932
Asia

cengageasia.com/contact-us
Australia
- cengage.com.au/contact-us
- anz.customerservice@cengage.com
- 1300 790 853
New Zealand
- cengage.com.au/contact-us
- anz.customerservice@cengage.com
- 0800 449 725
Canada
- Higher education: support.cengage.com
- Secondary education: cengageorg.my.site.com/Service/s/k12login?language=en_US
- (800) 310-5661 (M–F 9 AM to 5 PM EST)
India
- cengage.co.in/Contact_Us
- asia.infoindia@cengage.com
- 0120 684 1300
International Customer Support (8 AM – 6 PM EST)

1-800-599-3663 or 1-859-657-4786

INTLCS@cengage.com
Latin America
- Higher education: support.cengage.com
- Secondary education: cengageorg.my.site.com/Service/s/k12login?language=en_US
- Support hours: Monday–Friday; 5 AM–7 PM CST (Mexico City Time)
- Languages: Spanish, English, Portuguese
Argentina

0800-444-CENGAGE (2364243) option 8
Brazil
- suporte.brasil@cengage.com
- 0800-CENGAGE (23642438) option 8
Colombia

01800-01-CENGAGE (2364243) option 3
Sign in to WebAssign again to link the correct account.