Grade Sync Problems

Student grades in CNOWv2 do not sync to your LMS, or sync very slowly.

Slow grade syncing

CNOWv2 grades sync automatically with your LMS, but syncing is not instantaneous.

Important It can take up to 24 hours for scores to appear in your LMS.

If scores have not synced after 24 hours, you might have one of the following problems.

LMS gradebook does not show overall course scores

When you created your course, you did not add a total score column to your gradebook.


  1. Add a total score column in the Cengage tool.
  2. Verify that your LMS gradebook has a column for the overall course score.

Ungraded assignments are not synced

CNOWv2 only syncs assignment scores that count toward student grades. Hidden and practice assignment scores are not synced.


Verify in CNOWv2 that the unsynced assignment is not hidden and counts toward the student's final grade.

Assignment not in LMS

Assignments must be added to the LMS to import scores from CNOWv2.


Verify that the assignment is listed in the LMS gradebook. If not, add it to your LMS.

Other syncing problems

If the assignment is linked and configured correctly but still has not synced with your LMS after 24 hours, delete the linked assignment in your LMS, then add it again.

If your syncing problems are not resolved, contact support at