Contact Support

Contact customer support with additional questions.

SparkPrimary StudentSupport & Troubleshooting

The Customer Support staff can not:

  • change your score
  • give you extra submissions
  • help you with the content of assignments

Contact your instructor for help with your grade or coursework.

United States
Africa, Europe, and the Middle East
Asia
Australia
New Zealand
Canada
India
International Customer Support (8am – 6pm EST)

1-800-599-3663 or 1-859-657-4786

INTLCS@cengage.com

Latin America
Argentina

0800-444-CENGAGE (2364243) option 8

Brazil
Colombia

01800-01-CENGAGE (2364243) option 3

Mexico

01800-CENGAGE (2364243) option 8

  1. Go to support.cengage.com.

  2. Sign in to your account.

  3. Click Log new case.

  4. Enter the necessary information and click Create Case.