Troubleshooting & Common Problems
Resolve browser issues, broken LMS links, missing activities, and content problems across Cengage learning platforms.
Common troubleshooting issues
Start here for the most common troubleshooting issues across learning platforms and course-access contexts.
Missing activities or assignmentsGet help when work, activities, or assignments are not showing up where you expect.Browser or device setupChoose your learning platform before checking browser, device, or system setup guidance.LMS link not workingTroubleshoot broken launch links, missing deep links, or course links that do not open.Missing content or course materialsChoose your learning platform before looking for missing eBooks, readings, resources, or course materials.Grades, sync, or LMS integration issueFor instructors and admins, choose the grade-sync, LMS learning platform or course, or Spark setup path that matches the issue.
Learning platform-specific troubleshooting help
Use these only when the next troubleshooting step depends on the learning platform you are using.
MindTapUse learning platform-specific troubleshooting help when the issue depends on the MindTap experience.WebAssignUse WebAssign troubleshooting when browser, content, or login issues depend on WebAssign.SAMUse SAM troubleshooting when the issue depends on SAM-specific setup, content, or errors.SparkUse Spark troubleshooting when the problem depends on the Spark learning platform experience.