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Troubleshooting and Support
Sometimes, WebAssign might not behave as expected. This could be the result of a technical problem, a limitation, or user error. Whatever the cause, these topics can help you understand and address some of the most common issues before contacting Customer Support.
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Troubleshooting and Support
Sometimes, WebAssign might not behave as expected. This could be the result of a technical problem, a limitation, or user error. Whatever the cause, these topics can help you understand and address some of the most common issues before contacting Customer Support.
NGLSync Troubleshooting
Sometimes problems can occur when managing your WebAssign courses through NGLSync.
Google Classroom Troubleshooting
Sometimes problems can occur when syncing your course with Google Classroom.
LMS Troubleshooting
Sometimes problems can occur with WebAssign and your Learning Management System.
LMS Troubleshooting
Sometimes problems can occur with WebAssign and your Learning Management System.
Other Problems
The following issues are not specific to a particular area of the application.
Other Problems
The following issues are not specific to a particular area of the application.
Score/GradeBook Problems
Sometimes, problems can happen with assignment scores or the WebAssign GradeBook.
Can't Register Google Classroom Students
Your course page shows the error message Students cannot be registered in your course until you correct your permission settings or unlink Google Classroom.
Google Classroom Roster Not Synced
If changes you make to your Google Classroom roster do not appear in your NGLSync roster after a few minutes, refresh your Google Classroom roster.