Joined Wrong Course

Most likely, when you registered for Spark, you clicked Not studying with a teacher? and got a course key for a self-study course instead of using the course key from your instructor.

SparkPrimary StudentCourse Setup

Cause

Most likely, when you registered for Spark, you clicked Not studying with a teacher? and got a course key for a self-study course instead of using the course key from your instructor.

Use your instructor's course key to transfer out of the self-study course and into the instructor-led course.

Resolution

  1. In Spark, click My Account My Account.

    Your profile opens.

  2. Navigate to your course and click Switch to teacher-led course.

    Screenshot of My Courses section of the primary student My Account page showing the course name with the "Switch to teacher-led course" link on the right side of the card.
  3. Enter your instructor's course key and click Next.

  4. Click Join.