To prevent fraudulent account creation, Cengage uses SheerID to verify teachers' identities.Cengage verifies teachers' identities to prevent fraudulent account creation.
Solution
To verify your name and employment with your school, contact customer support.
- United States
- Higher education: support.cengage.com
- Secondary education: cengageorg.my.site.com/Service/s/k12login?language=en_US
- Africa, Europe, and the Middle East
- support.cengage.com
- +441264 342932
- Asia
- Australia
- New Zealand
- Canada
- Higher education: support.cengage.com
- Secondary education: cengageorg.my.site.com/Service/s/k12login?language=en_US
- (800) 310-5661 (M–F 9 AM to 5 PM EST)
- India
- cengage.co.in/Contact_Us
- asia.infoindia@cengage.com
- 0120 684 1300
- International Customer Support (8 AM – 6 PM EST)
1-800-599-3663 or 1-859-657-4786
- Latin America
- Higher education: support.cengage.com
- Secondary education: cengageorg.my.site.com/Service/s/k12login?language=en_US
- Support hours: Monday–Friday; 5 AM–7 PM CST (Mexico City Time)
- Languages: Spanish, English, Portuguese
- Argentina
0800-444-CENGAGE (2364243) option 8
- Brazil
- suporte.brasil@cengage.com
- 0800-CENGAGE (23642438) option 8
- Colombia
01800-01-CENGAGE (2364243) option 3
Solution
Upload documentation so SheerID can confirm your name and employment with your school.
When you first created your Cengage account, you received a verification email from SheerID.
Check your email for a message from verify@sheerid.com.
If you have the email, use the link provided to upload your documentation:
Open your email from SheerID and click the link provided.
- A screenshot from your institution's online portal or learning management system showing your current courses (most popular for adjunct professors)
- A copy of your instructor ID
- A link to your instructor profile on your institution's website
- A pay stub dated within the past 90 days
- An official letter from your institution stating that you are an active instructor
If you have issues uploading your documentation, contact SheerID at customerservice@sheerid.com.
Click Submit.
You will be notified of your results in the next 20 minutes.
If your identity is not verified, you can resubmit proof of identity two more times.
If SheerID cannot verify your identity, contact Cengage customer support by phone and we will try to verify your identity manually.
If your identity has not been verified, you cannot access instructor-only features.
If you do not have an email from SheerID:
Contact Cengage customer support by phone.
We will try to verify your identity manually.