NGLSync Troubleshooting Troubleshooting Sometimes problems can occur when managing your MindTap for K–12 courses through NGLSync. MindTap for K–12 is Not RespondingIf MindTap for K–12 is not responding or working correctly, you can check its status at techcheck.cengage.com. Account Verification Pending (K-12 Using NGLSync)You can't access your courses or materials and your NGLSync dashboard shows the error message: To access courses and materials, finish providing documentation to verify your status as an instructor. Google Classroom TroubleshootingSometimes problems can occur when syncing your course with Google Classroom. Students Asked for PaymentYour K–12 school district has purchased access to MindTap for K–12 for its students, but when students create accounts and sign in at the main Cengage home page, they are told their trial access will expire and asked for payment. Student ID Number Already UsedWhen you try to create a student account, you are told the student's number is already in use. If the student tries to create their own account, they are told they already have an account.