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Grade Sync Problems

Student grades in MindTap do not sync to your LMS, or sync very slowly.

Slow grade syncing

MindTap grades sync automatically with your LMS, and should take 5 minutes or less. If scores have not synced after 1 hour, you might have one of the following problems.

LMS gradebook does not show activity scores

If your LMS gradebook shows a student's overall grade but not how they scored on individual activities, it is not configured to import activity scores.

Resolution

  1. Open the Cengage tool.
  2. Click Select Content.
  3. Click Switch to Activity Scores.
  4. Remove the overall score column from your LMS gradebook.
  5. Verify that your LMS gradebook has a column for each activity.

LMS gradebook does not show overall course scores

If your LMS gradebook has scores for individual activities, but not an overall course score, it is not configured to import course scores.

Resolution

  1. Open the Cengage tool.
  2. Click Select Content.
  3. Click Switch to Overall Score.
  4. Remove activity score columns from your LMS gradebook.
  5. Verify that your LMS gradebook has a column for the overall course score.

Ungraded assignments are not synced

MindTap only syncs assignment scores that count toward student grades. Hidden and practice assignment scores are not synced.

Resolution

Verify in MindTap that the unsynced assignment is not hidden and counts toward the student's final grade.

Assignment not in LMS

Assignments must be added to the LMS to import scores from MindTap.

Resolution

Verify that the assignment is listed in the LMS gradebook. If not, add it to your LMS.

Other syncing problems

If the assignment is linked and configured correctly but still has not synced with your LMS after 1 hour, try manually pushing scores to your LMS.

If you are still having syncing problems, delete the linked assignment in your LMS, then add it again. Manually push assignment scores to your LMS.

If your syncing problems are not resolved, contact customer support.
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