LMS Troubleshooting Sometimes problems can occur with MindTap and your Learning Management System. Added Wrong Cengage Product or Course in LMSWhen you add Cengage content to your LMS, you select a product, then create or copy a course using that product. If you accidentally select the wrong product, or copy the wrong course, you can easily change your selections in the Cengage tool. Links to MindTap Courses or Activities Don't WorkWhen you click a link to a MindTap course or activity from your LMS, the link doesn't open a new browser window with the course or learning activity. Signed out of Moodle While Using Cengage ToolYou are signed out of Moodle™ when you try to add MindTap activity links while using Google® Chrome™. Course Creation ErrorAn error message displays when you try to create a course. MindTap Course is not in Your LMSAfter selecting Link to an existing course or section in your LMS, your MindTap course does not display as an option. Cengage Listed Twice in LMS Content MarketWhen integrating a MindTap course with your LMS, you see two versions of the Cengage tool listed in your LMS. General Error Message DisplaysA General Error message displays and the action you were attempting is not successful. Grade Sync ProblemsStudent grades in MindTap do not sync to your LMS, or sync very slowly. Date Sync ProblemsDue and available dates should sync automatically between MindTap and your LMS. If due dates don't sync in a copied Canvas™ course, your new course might have Until dates that prevent changes. For other date sync failures, request a manual date sync in MindTap.