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Troubleshooting and Support
Sometimes, WebAssign might not behave as expected. This could be the result of a technical problem, a limitation, or user error. Whatever the cause, these topics can help you understand and address some of the most common issues before contacting Customer Support.
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Troubleshooting and Support
Sometimes, WebAssign might not behave as expected. This could be the result of a technical problem, a limitation, or user error. Whatever the cause, these topics can help you understand and address some of the most common issues before contacting Customer Support.
NGLSync Troubleshooting
Sometimes problems can occur when managing your WebAssign courses through NGLSync.
Google Classroom Troubleshooting
Sometimes problems can occur when syncing your course with Google Classroom.
LMS Troubleshooting
Sometimes problems can occur with WebAssign and your Learning Management System.
LMS Troubleshooting
Sometimes problems can occur with WebAssign and your Learning Management System.
Other Problems
The following issues are not specific to a particular area of the application.
Other Problems
The following issues are not specific to a particular area of the application.
Score/GradeBook Problems
Sometimes, problems can happen with assignment scores or the WebAssign GradeBook.
Can't Register Google Classroom Students
Your course page shows the error message Students cannot be registered in your course until you correct your permission settings or unlink Google Classroom.
Google Classroom Roster Not Synced
If changes you make to your Google Classroom roster do not appear in your NGLSync roster after a few minutes, refresh your Google Classroom roster.
Class Not Available
A class you enrolled in is not listed on your sidebar or WebAssign home page.
Class Not Available
A class you enrolled in is not listed on your sidebar or WebAssign home page.
Enrolled in the Wrong Class After Using Class Key
After using a class key to enroll, you are enrolled in the wrong class in WebAssign.
Questions or Assignments Not Shown in Class Insights
Some assignments or assignment questions might not be shown in Class Insights.
Can't Open Assignment
Your assignment does not open when you click it.
Can't Practice Another Version
The Practice Another button isn't displayed in your question header.
Can't Upload a File
When trying to upload a file, an error message is displayed.
Can't Upload a File
When trying to upload a file, an error message is displayed.
Can't View Data for Archived Section
You can't view student responses, question scores, or log data, or you can't change section dates, GradeBook settings, or scores, for a section that ended more than six years ago.
Cannot View Question
WebAssign displays an error in place of your question.
Characters that can't be graded
When working in a mathPad, calcPad, or physPad problem, a message is shown indicating that your answer contains a number of characters that can't be graded.
Chromebook Problems
WebAssign might not work correctly on devices running Chrome OS (Chromebooks).
Chromebook Problems
WebAssign might not work correctly on devices running Chrome OS (Chromebooks).
Content Security Warning
Your browser displays a warning that a page in WebAssign contains mixed content or content that is not encrypted or secure. In addition, some content in the page might not be displayed.
Content Security Warning
Your browser displays a warning that a page in WebAssign contains mixed content or content that is not encrypted or secure. In addition, some content in the page might not be displayed.
Due Date Changes Unexpectedly for Timed Assignment
If you started a timed assignment and your instructor granted you extra time, the assignment due date changes until you resume work on the assignment.
Have to Enter a VitalSource Password to Open eBook
When trying to open an eBook, you are asked to enter your VitalSource password.
Have to Enter a VitalSource Password to Open eBook
When trying to open an eBook, you are asked to enter your VitalSource password.
Incorrect Scoring
If you think your answer was scored incorrectly, use this checklist to rule out some common problems before reporting the question to your instructor.
Object Disappears from Graphing Tool
Your object disappears from the graphing tool while you're trying to graph it.