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Grade Sync Problems

Student grades in WebAssign do not sync to your LMS, or sync very slowly.

Slow grade syncing

WebAssign grades sync automatically with your LMS, and should take 5 minutes or less. If scores have not synced after 1 hour, you might have one of the following problems.

Students have not submitted or opened the assignment

For schools using the new LMS integration method, assignments scored ND (not downloaded) or NS (not submitted) sync automatically after the due date and are shown as 0 in the LMS gradebook.

For schools using the old LMS integration method, ND and NS scores do not sync automatically to the LMS and are not reflected in the LMS gradebook. If you don't know which LMS integration method your school uses, contact your Cengage representative.

Resolution

If your school uses the old integration method, manually override ND and NS scores with 0 after the due date. These scores will then sync automatically to the LMS gradebook.

Ungraded assignments are not synced

WebAssign only syncs assignment scores that count toward student grades. Hidden and practice assignment scores are not synced.

Resolution

Verify in WebAssign that the unsynced assignment is not hidden and counts toward the student's final grade.

Assignment not in LMS

Assignments must be added to the LMS to import scores from WebAssign.

Resolution

Verify that the assignment is listed in the LMS gradebook. If not, add it to your LMS.

Other syncing problems

If the assignment is linked and configured correctly but still has not synced with your LMS after 1 hour, try manually pushing scores to your LMS.

If you are still having syncing problems, delete the linked assignment in your LMS, then add it again. Manually push assignment scores to your LMS.

If your syncing problems are not resolved, contact customer support.
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