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Use the Cengage Support Portal

Use the Cengage support portal to contact customer support. Give the support team information about your issue, and the support team will contact you with solutions or next steps.

SparkContact SupportAdmin

Contact Support

Find out how to get personal support for Spark.

SparkTroubleshootingAdmin

Contact Support

Contact customer support with additional questions.

SparkSpark Institutional Administrator HelpAdmin

LMS Administrator Help

Information for LMS administrators to support integration with Cengage learning platforms.

SparkLMS Admin HelpAdmin

Contact Support

Contact customer support with additional questions.

SparkLMS Admin HelpAdmin

Contact Support

Contact customer support with additional questions.

SparkSpark Instructor HelpInstructors

Deploy the Cengage Tool

Institutions should use only one deployment of the Cengage tool and share it as necessary to the respective organizational units. The same registration key cannot be used for multiple deployments. If separate deployments are necessary, contact your account representative or Spark support to request unique configuration parameters for each deployment.

SparkLMS Admin HelpAdmin

Deploy the Cengage Tool

Institutions should use only one deployment of the Cengage tool and share it as necessary to the respective organizational units. The same registration key cannot be used for multiple deployments. If separate deployments are necessary, contact your account representative or Spark support to request unique configuration parameters for each deployment.

SparkLMS Admin HelpAdmin

Contact Support

Contact customer support with additional questions.

SparkSpark Primary Student HelpInstructors

Contact Support

Contact customer support with additional questions.

SparkSpark Secondary and Adult Student HelpStudents