Purchased With the Wrong Account

When you purchase access for Cengage and sign in you see a message that you have not purchased access yet.

TroubleshootingStudent Purchase and Access HelpStudent Common Help

You have purchased access using a different account.

Resolution

Contact Customer Support and request to have access transferred to another account.

United States
Africa, Europe, and the Middle East
Asia

cengageasia.com/contact-us

Australia
New Zealand
Canada
India
International Customer Support (8 AM – 6 PM EST)

1-800-599-3663 or 1-859-657-4786

INTLCS@cengage.com

Latin America
Argentina

0800-444-CENGAGE (2364243) option 8

Brazil
Colombia

01800-01-CENGAGE (2364243) option 3