General Error Message Displays

A General Error message displays and the action you were attempting is not successful.

TroubleshootingInstructor Common Help

Cause

This is often caused by a timeout if you took longer than expected to complete a form, for example.

Resolution

Start over; if the error was caused by a timeout, you should be able to make your change successfully.

If the error happens again, open a support ticket.

United States
Africa, Europe, and the Middle East
Asia

cengageasia.com/contact-us

Australia
New Zealand
Canada
India
International Customer Support (8 AM – 6 PM EST)

1-800-599-3663 or 1-859-657-4786

INTLCS@cengage.com

Latin America
Argentina

0800-444-CENGAGE (2364243) option 8

Brazil
Colombia

01800-01-CENGAGE (2364243) option 3