Secondary (Grades 6–12) Teacher HelpSkip to start of content.
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Grade Sync Problems

Student grades in MindTap for K–12 do not sync to your LMS, or sync very slowly.

Slow grade syncing

MindTap for K–12 grades sync automatically with your LMS, and should take 5 minutes or less. If scores have not synced after 1 hour, you might have one of the following problems.

Ungraded assignments are not synced

MindTap for K–12 only syncs assignment scores that count toward student grades. Hidden and practice assignment scores are not synced.

Resolution

Verify in MindTap for K–12 that the unsynced assignment is not hidden and counts toward the student's final grade.

Assignment not in LMS

Assignments must be added to the LMS to import scores from MindTap for K–12.

Resolution

Verify that the assignment is listed in the LMS gradebook. If not, add it to your LMS.

Other syncing problems

If your syncing problems are not resolved, contact customer support.
United States
Africa, Europe, and the Middle East
Asia
cengageasia.com/contact-us
Australia
New Zealand
Canada
India
International Customer Support (8 AM – 6 PM EST)
1-800-599-3663 or 1-859-657-4786
INTLCS@cengage.com
Latin America
Argentina
0800-444-CENGAGE (2364243) option 8
Brazil
Colombia
01800-01-CENGAGE (2364243) option 3
Mexico
01800-CENGAGE (2364243) option 8