Slow grade syncing
MindTap for K–12 grades sync automatically with your LMS, and should take 5 minutes or less. If scores have not synced after 1 hour, you might have one of the following problems.
Ungraded assignments are not synced
MindTap for K–12 only syncs assignment scores that count toward student grades. Hidden and practice assignment scores are not synced.
Resolution
Verify in MindTap for K–12 that the unsynced assignment is not hidden and counts toward the student's final grade.
Assignment not in LMS
Assignments must be added to the LMS to import scores from MindTap for K–12.
Resolution
Verify that the assignment is listed in the LMS gradebook. If not, add it to your LMS.
Other syncing problems
If your syncing problems are not resolved, contact customer support.
- United States
- Higher education: support.cengage.com
- Secondary education: cengageorg.my.site.com/Service/s/k12login?language=en_US
- Africa, Europe, and the Middle East
- support.cengage.com
- +441264 342932
- Asia
- Australia
- New Zealand
- Canada
- Higher education: support.cengage.com
- Secondary education: cengageorg.my.site.com/Service/s/k12login?language=en_US
- (800) 310-5661 (M–F 9 AM to 5 PM EST)
- India
- cengage.co.in/Contact_Us
- asia.infoindia@cengage.com
- 0120 684 1300
- International Customer Support (8 AM – 6 PM EST)
1-800-599-3663 or 1-859-657-4786
- Latin America
- Higher education: support.cengage.com
- Secondary education: cengageorg.my.site.com/Service/s/k12login?language=en_US
- Support hours: Monday–Friday; 5 AM–7 PM CST (Mexico City Time)
- Languages: Spanish, English, Portuguese
- Argentina
0800-444-CENGAGE (2364243) option 8
- Brazil
- suporte.brasil@cengage.com
- 0800-CENGAGE (23642438) option 8
- Colombia
01800-01-CENGAGE (2364243) option 3