Student grades in Keyboarding in SAM do not sync to your LMS, or sync very slowly.
Slow grade syncing
Keyboarding in SAM grades sync automatically with your LMS, and should take 5 minutes or less. If scores have not synced after 1 hour, you might have one of the following problems.
Ungraded assignments are not synced
Keyboarding in SAM only syncs assignment scores that count toward student grades. Hidden and practice assignment scores are not synced.
Resolution
Verify in Keyboarding in SAM that the unsynced
assignment is not hidden and counts toward the student's final
grade.
Assignment not in LMS
Assignments must be added to the LMS to import scores from Keyboarding in SAM.
Resolution
Verify that the assignment is listed in the LMS gradebook. If not, add
it to your LMS.
Other syncing problems
If your syncing problems are not resolved, contact customer support.
- United States
-
- Higher education: https://support.cengage.com
- Secondary education: https://cengageorg.my.site.com/Service/s/k12login?language=en_US
- 800.354.9706
- Africa, Europe, and the Middle East
-
- Higher education: https://support.cengage.com
- Secondary education: https://cengageorg.my.site.com/Service/s/k12login?language=en_US
- +44 (0)1264 332424
- Asia
-
- https://www.cengageasia.com/help-tech
- asia.usersupport@cengage.com
- South East Asia: +65 6410 1206
- North Asia: +8610 8343 5158
Note HoursM-F 8:30am-5:30pm (UTC+8:00)
- Australia
- New Zealand
- Canada
-
- Higher education: https://support.cengage.com
- Secondary education: https://cengageorg.my.site.com/Service/s/k12login?language=en_US
- (800) 310-5661 (M-F 8am to 5pm EST)
- India
- International Customer Support (8am – 6pm EST)
- 1-800-599-3663 or 1-859-657-4786
- Latin America
-
- Higher education: https://support.cengage.com
- Secondary education: https://cengageorg.my.site.com/Service/s/k12login?language=en_US
- soporte.latam@cengage.com
Note Support HoursMonday-Friday; 5am-7pm CST (Mexico City Time)
Note LanguagesSpanish, English, Portuguese
- Argentina
- 0800-444-CENGAGE (2364243) option 8
- Brazil
-
- suporte.brasil@cengage.com
- 0800-CENGAGE (23642438) option 8
- Colombia
- 01800-01-CENGAGE (2364243) option 3
- Mexico
- 01800-CENGAGE (2364243) option 8