Contact Support

Contact customer support with additional questions.

Note Customer support cannot open cases for minor students (less than 18 years old). If you are under 18, ask your instructor for help with any questions or issues. If needed, instructors can contact customer support for their students.
The Customer Support staff can not:
  • change your score
  • give you extra submissions
  • help you with the content of assignments
Contact your instructor for help with your grade or coursework.
United States
Africa, Europe, and the Middle East
Asia
cengageasia.com/contact-us
Australia
New Zealand
Canada
India
International Customer Support (8 AM – 6 PM EST)
1-800-599-3663 or 1-859-657-4786
INTLCS@cengage.com
Latin America
Note Support Hours

Monday-Friday; 5 AM-7 PM CST (Mexico City Time)

Note Languages

Spanish, English, Portuguese

Argentina
0800-444-CENGAGE (2364243) option 8
Brazil
Colombia
01800-01-CENGAGE (2364243) option 3
Mexico
01800-CENGAGE (2364243) option 8
  1. Go to https://support.cengage.com.

    Alternatively, from SAM, click Help > Tech Support.

  2. Sign in to your account.
  3. Click Log new case.
  4. Enter the necessary information and click Create Case.