Recovering and Resuming from a Crash or Lost Connection

If your computer crashes or you lose your connection to SAM while working, you can restart it once conditions return to normal. Log in as you normally do, go to the SAM Assignments page and re-select the assignment. The assignment displays in red. The Content Player begins where you left off and any completed questions and tasks save.

If you have a problem logging back into SAM or re-starting the Content Player, clear your browser’s temporary internet and history files using the following procedures.

Microsoft Edge

Start Microsoft Edge.
Click the ellipses icon to open the Settings menu.

The Settings menu displays.
Click Settings.

The Settings tab displays.
Click Choose what to clear.

History tab displays.
Select the following fields to clear.
- Browsing history.
- Cookies and saved website data.
- Cached data and files
- Download history.
Click Clear.

Browsing data clears.
Restart the browser.

Firefox

Start Firefox.
On the Tools menu, click Clear Recent History.

The Clear Recent History dialog box opens.
From the drop-down menu, select the appropriate time range to clear.

Note If you are not certain, click everything.
Select the Browsing & Download History and Cache check boxes.
Confirm that the other check boxes are not selected.
Click Clear Now.

Chrome

Start Chrome.
On the Tools menu, click Clear browsing data.
Click Clear browsing history, Clear download history, Delete cookies and other site and plug-in data.
In the Clear Browsing Data dialog box, click Empty the Cache.
Confirm that the other check boxes are not selected.
Click Clear browsing data.

Safari

Start Safari.
On the Safari menu, click Reset Safari.

: The Reset Safari dialog box displays.
Select the Clear History and Empty Cache check boxes.
Confirm that the other check boxes are not selected.
Click Reset.