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Use the Cengage Support Portal

Use the Cengage support portal to contact customer support. Give the support team information about your issue, and the support team will contact you with solutions or next steps.

SparkContact SupportAdmin

Contact Support

Find out how to get personal support for Spark.

SparkTroubleshootingAdmin

Contact Support

Contact customer support with additional questions.

SparkSpark Institutional Administrator HelpAdmin

LMS Administrator Help

Information for LMS administrators to support integration with Cengage learning platforms.

SparkLMS Admin HelpAdmin

Contact Support

Contact customer support with additional questions.

SparkLMS Admin HelpAdmin

Contact Support

Contact customer support with additional questions.

SparkSpark Instructor HelpInstructors

Deploy the Cengage Tool

Institutions should use only one deployment of the Cengage tool and share it as necessary to the respective organizational units. The same registration key cannot be used for multiple deployments. If separate deployments are necessary, contact your account representative or Spark support to request unique configuration parameters for each deployment.

SparkLMS Admin HelpAdmin

Deploy the Cengage Tool

Institutions should use only one deployment of the Cengage tool and share it as necessary to the respective organizational units. The same registration key cannot be used for multiple deployments. If separate deployments are necessary, contact your account representative or Spark support to request unique configuration parameters for each deployment.

SparkLMS Admin HelpAdmin

Contact Support

Contact customer support with additional questions.

SparkSpark Primary Student HelpInstructors

Contact Support

Contact customer support with additional questions.

SparkSpark Secondary and Adult Student HelpStudents

Edit Institutional Settings

Institutional administrators for Spark control their school's settings, including if teachers can create their own courses or manage student accounts.

SparkSpark Institutional Administrator HelpAdmin

Use the Cengage Support Portal

Use the Cengage support portal to contact customer support. Give the support team information about your issue, and the support team will contact you with solutions or next steps.

SparkContact SupportAdmin

Change Platform Language

Set your preferred language for buttons and labels in Spark.

SparkSpark Institutional Administrator HelpAdmin

Troubleshooting

Related information Problems Uploading Roster Contact Support Open a Support Case

SparkSpark Institutional Administrator HelpAdmin

Problems Uploading Roster

After uploading a roster file, some users were not added to your course.

SparkTroubleshootingAdmin

Use the Cengage Support Portal

Use the Cengage support portal to contact customer support. Give the support team information about your issue, and the support team will contact you with solutions or next steps.

SparkSpark Primary Student HelpStudents

Use the Cengage Support Portal

Use the Cengage support portal to contact customer support. Give the support team information about your issue, and the support team will contact you with solutions or next steps.

SparkSpark Secondary and Adult Student HelpStudents

Use the Cengage Support Portal

Use the Cengage support portal to contact customer support. Give the support team information about your issue, and the support team will contact you with solutions or next steps.

SparkSpark Instructor HelpInstructors

Sites to Allow

For the Spark platform to work correctly, ensure the following sites are not blocked by firewalls, and that cookies and pop-up windows are allowed for them.

SparkSpark Institutional Administrator HelpAdmin

Manage Users

Add, upload, remove, and edit students and co-instructors in your course. You can also add an institutional administrator, but you will not be able to remove them or edit their settings.

SparkSpark Institutional Administrator HelpAdmin