Request Refund for a Digital Purchase

Self service refunds are not available. To request a refund, contact support.cengage.com.

You must wait 24 hours after your initial purchase to request a refund.

To get a refund on an upgraded subscription, contact support.cengage.com

Cengage cannot provide refunds for purchases from bookstores or other third parties, such as Amazon, Barnes & Noble, and Follett.

1. Open your Cengage dashboard at login.cengage.com.

2. In the sidebar, click Orders.

3. Click to expand an order and view the details.

4. Click Manage Purchase › Refund.

5. Select the reason for your refund and click Refund.

Your refund will be processed and deposited in your account in 5–7 days.

You can check the status of your case by signing into the support site or contacting customer support. Have your order number ready to provide during the call.