Troubleshooting Sometimes the unexpected happens. This could be the result of a technical problem, a limitation, or user error. Added Wrong Cengage Product or Course in LMSWhen you add Cengage content to your LMS, you select a product, then create or copy a course using that product. If you accidentally select the wrong product, or copy the wrong course, you can easily change your selections in the Cengage tool. Can't Find Cengage Content in BlackboardWhen setting up your Cengage Infuse course in Blackboard®, you cannot find Cengage content under Content (Blackboard Original) or Institution Tools (Blackboard Ultra).