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Recovering and Resuming from a Crash or Lost Connection

If your computer crashes or you lose your connection to SAM while working, you can restart it once conditions return to normal. Sign in as you normally do, go to the SAM Assignments page and select the assignment. The assignment displays in red. The Content Player begins where you left off and any completed questions and tasks save.

If you have a problem logging back into SAM or re-starting the Content Player, clear your browser's temporary internet and history files using the following procedures.

Microsoft Edge

  1. Click ⋯ > Settings.
  2. Click Privacy, Search, and Services in the Settings menu.
  3. Under Clear browsing data, click Choose What to Clear.

    Clear browsing data pop-up displays.

  4. Select the following fields to clear.
    • Browsing history
    • Download history
    • Cookies and other site data
    • Cached images and files
  5. Click Clear Now.

    Browsing data clears.

  6. Restart the browser.

Firefox

  1. Click Menu.
  2. Click History > Clear Recent History.

    Clear Recent History pop-up displays.

  3. From the drop-down menu, select the appropriate time range to clear.
  4. Make sure the following options are selected:
    • Browsing & download history
    • Cookies
    • Cache
  5. Deselect any other options under History and Data.
  6. Click Clear Now.

Chrome

  1. Click menu > More Tools > Clear Browsing Data.
  2. Select Browsing history, Cookies and other site data, and Cached images and files.
  3. Click Clear data.

Safari

  1. On the Safari menu, click Clear History.
  2. From the drop-down menu, select the appropriate time range to clear.
  3. Click Clear History.