LMS Troubleshooting Troubleshooting Sometimes problems can occur with SAM and your Learning Management System. Added Wrong Cengage Product or Course in LMSWhen you add Cengage content to your LMS, you select a product, then create or copy a course using that product. If you accidentally select the wrong product, or copy the wrong course, you can easily change your selections in the Cengage tool. Links to SAM Courses or Activities Don't WorkWhen you click a link to a SAM course or activity from your LMS, the link doesn't open a new browser window with the course or learning activity. Signed out of Moodle While Using Cengage ToolYou are signed out of Moodle™ when you try to add SAM activity links while using Google® Chrome™. Course Creation ErrorAn error message displays when you try to create a course. SAM Course is not in Your LMSAfter selecting Link to an existing course or section in your LMS, your SAM course does not display as an option. Can't Find Cengage Content in BlackboardWhen setting up your SAM course in Blackboard®, you cannot find Cengage content under Content (Blackboard Original) or Institution Tools (Blackboard Ultra). Cengage Listed Twice in LMS Content MarketWhen integrating a SAM course with your LMS, you see two versions of the Cengage tool listed in your LMS. General Error Message DisplaysA General Error message displays and the action you were attempting is not successful. Grade Sync ProblemsStudent grades in SAM do not sync to your LMS, or sync very slowly.