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Troubleshooting
Sometimes, the unexpected happens. This could be the result of a technical problem, a limitation, or user error.
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Troubleshooting
Sometimes, the unexpected happens. This could be the result of a technical problem, a limitation, or user error.
Troubleshooting
Sometimes, the unexpected happens. This could be the result of a technical problem, a limitation, or user error.
Troubleshooting
Sometimes, the unexpected happens. This could be the result of a technical problem, a limitation, or user error.
Troubleshooting
Sometimes, the unexpected happens. This could be the result of a technical problem, a limitation, or user error.
LMS Troubleshooting
Sometimes problems can occur with Keyboarding in SAM and your Learning Management System.
LMS Troubleshooting
Sometimes problems can occur with SAM and your Learning Management System.
Project Errors
When you submit a project for grading, Keyboarding in SAM might warn about one or more problems with the submitted project file.
Project Errors
When you submit a project for grading, SAM might warn about one or more problems with the submitted project file.
Project Errors
When you submit a project for grading, SAM might warn about one or more problems with the submitted project file.
Project Errors
When you submit a project for grading, Keyboarding in SAM might warn about one or more problems with the submitted project file.
Project Errors
When you submit a project for grading, SAM might warn about one or more problems with the submitted project file.
Added Wrong Cengage Product or Course in LMS
When you add Cengage content to your LMS, you select a product, then create or copy a course using that product. If you accidentally select the wrong product, or copy the wrong course, you can easily change your selections in the Cengage tool.
Added Wrong Cengage Product or Course in LMS
When you add Cengage content to your LMS, you select a product, then create or copy a course using that product. If you accidentally select the wrong product, or copy the wrong course, you can easily change your selections in the Cengage tool.
Can't Open eBook
Your Keyboarding in SAM course does not show an eBook.
Can't Open eBook
Your SAM course does not show an eBook.
Cengage Listed Twice in LMS Content Market
When integrating a Keyboarding in SAM course with your LMS, you see two versions of the Cengage tool listed in your LMS.
Cengage Listed Twice in LMS Content Market
When integrating a SAM course with your LMS, you see two versions of the Cengage tool listed in your LMS.
Course Creation Error
An error message displays when you try to create a course.
Course Creation Error
An error message displays when you try to create a course.
File Password and Protection Error
When submitting a project file, a File Password and Protection error displays and you are not able to submit your project.
File Password and Protection Error
When submitting a project file, a File Password and Protection error displays and you are not able to submit your project.
File Password and Protection Error
When submitting a project file, a File Password and Protection error displays and you are not able to submit your project.
File Password and Protection Error
When submitting a project file, a File Password and Protection error displays and you are not able to submit your project.
File Password and Protection Error
When submitting a project file, a File Password and Protection error displays and you are not able to submit your project.
General Error Message Displays
A General Error message displays and the action you were attempting is not successful.
General Error Message Displays
A General Error message displays and the action you were attempting is not successful.
Grade Sync Problems
Student grades in Keyboarding in SAM do not sync to your LMS, or sync very slowly.
Grade Sync Problems
Student grades in SAM do not sync to your LMS, or sync very slowly.
Keyboarding in SAM Course is not in Your LMS
After selecting Link to an existing course or section in your LMS, your Keyboarding in SAM course does not display as an option.
Links to Keyboarding in SAM Courses or Activities Don't Work
When you click a link to a Keyboarding in SAM course or activity from your LMS, the link doesn't open a new browser window with the course or learning activity.
Links to Keyboarding in SAM Courses or Activities Don't Work
When you click a link to a Keyboarding in SAM course or activity from your LMS, the link doesn't open a new browser window with the course or learning activity.
Links to SAM Courses or Activities Don't Work
When you click a link to a SAM course or activity from your LMS, the link doesn't open a new browser window with the course or learning activity.
Links to SAM Courses or Activities Don't Work
When you click a link to a SAM course or activity from your LMS, the link doesn't open a new browser window with the course or learning activity.
Login and SAM Access Issues
The online help that displays on the SAM Login Page at sam.cengage.com provides help in configuring your specific browser for use with SAM and avoiding any additional warnings or pop-up boxes from appearing while using the site.
Login and SAM Access Issues
The online help that displays on the SAM Login Page at sam.cengage.com provides help in configuring your specific browser for use with SAM and avoiding any additional warnings or pop-up boxes from appearing while using the site.
Login and SAM Access Issues
The online help that displays on the SAM Login Page at sam.cengage.com provides help in configuring your specific browser for use with SAM and avoiding any additional warnings or pop-up boxes from appearing while using the site.
Macros Disabled in Project File (macOS)
macOS only: When you try to open a project file, you see a notification about disabled macros. Or, macros for the project file do not run and the project cannot be completed.
Macros Disabled in Project File (macOS)
macOS only: When you try to open a project file, you see a notification about disabled macros. Or, macros for the project file do not run and the project cannot be completed.
Macros Disabled in Project File (macOS)
macOS only: When you try to open a project file, you see a notification about disabled macros. Or, macros for the project file do not run and the project cannot be completed.
Maintenance
To perform system maintenance, backup and upgrade functions, we anticipate that there will be eight (8) hours of scheduled maintenance downtime per quarter. We schedule downtime during a low usage time, typically Sunday mornings. For normal maintenance, Cengage Learning will make all reasonable efforts to notify SAM instructors, administrators and supervisors of the scheduled maintenance two (2) weeks prior to the maintenance.
Maximum File Size Exceeded Error
When uploading a project file, a Maximum File Size Exceeded error displays and you are not able to submit your project.
Maximum File Size Exceeded Error
When uploading a project file, a Maximum File Size Exceeded error displays and you are not able to submit your project.
Maximum File Size Exceeded Error
When uploading a project file, a Maximum File Size Exceeded error displays and you are not able to submit your project.
Microsoft has Blocked Macros From Running (Windows)
Windows only: When you try to open a project file, you see the following warning: SECURITY RISK Microsoft has blocked macros from running because the source of this file is untrusted. Macros for the project file do not run and the project cannot be completed.
Microsoft has Blocked Macros From Running (Windows)
Windows only: When you try to open a project file, you see the following warning: SECURITY RISK Microsoft has blocked macros from running because the source of this file is untrusted. Macros for the project file do not run and the project cannot be completed.
Microsoft has Blocked Macros From Running (Windows)
Windows only: When you try to open a project file, you see the following warning: SECURITY RISK Microsoft has blocked macros from running because the source of this file is untrusted. Macros for the project file do not run and the project cannot be completed.
Multiple eBook Links
This is expected behavior. Your eBook is available in multiple formats, and all available formats are linked from your dashboard. Each format has the same content, but your notes and bookmarks do not transfer across formats. You can identify the format of your eBook by its title: eTextbook: Title Example: eTextbook: Calculus A reflowable eBook that adapts to fit different devices. This format provides the most accessible experience for people using assistive technology and conforms to ePUB...
Multiple eBook Links
This is expected behavior. Your eBook is available in multiple formats, and all available formats are linked from your dashboard. Each format has the same content, but your notes and bookmarks do not transfer across formats. You can identify the format of your eBook by its title: eTextbook: Title Example: eTextbook: Calculus A reflowable eBook that adapts to fit different devices. This format provides the most accessible experience for people using assistive technology and conforms to ePUB...
Project incident rejection Error
When submitting a project file, a Project incident rejection error displays and you are not able to submit your project.
Project incident rejection Error
When submitting a project file, a Project incident rejection error displays and you are not able to submit your project.