When you click a link to a SAM course or activity from your LMS, the link doesn't open a new browser window with the course or learning activity.
Cause
This is usually caused by the browser blocking cookies and pop-up windows from the LMS domain.
Note Because of different browsers' default settings, this is
more likely to happen with Chrome™ and Firefox®.
Resolution
In your browser settings, allow cookies and pop-up windows for both cengage.com and your LMS instance.
In some cases, a school IT policy might reset these settings periodically. If this happens, allow pop-ups and cookies again.