Links to SAM Courses or Activities Don't Work

When you click a link to a SAM course or activity from your LMS, the link doesn't open a new browser window with the course or learning activity.

SAMAdd Assignments To LMSTroubleshootingSAM Instructor HelpKeyboarding Instructor Help

SAM Instructor HelpKeyboarding Instructor Help

Cause

This is usually caused by the browser blocking cookies and pop-up windows from the LMS domain.

In your browser settings, allow cookies and pop-up windows for both cengage.com and your LMS instance.

In some cases, a school IT policy might reset these settings periodically. If this happens, allow pop-ups and cookies again.