Troubleshooting Sometimes, the unexpected happens. This could be the result of a technical problem, a limitation, or user error. Assignment Name Not AcceptedOWLv2 will not accept your assignment or test name. Resource Links Don't WorkWhen you click a link in Instructor Resource Center, nothing happens. Multiple eBook LinksYour dashboard and Study Tools show multiple links for the same eBook. NGLSync Troubleshooting and SupportSometimes problems can occur when managing your OWLv2 courses through NGLSync. Added Wrong Cengage Product or Course in LMSWhen you add Cengage content to your LMS, you select a product, then create or copy a course using that product. If you accidentally select the wrong product, or copy the wrong course, you can easily change your selections in the Cengage tool. Links to OWLv2 Courses or Activities Don't WorkWhen you click a link to a OWLv2 course or activity from your LMS, the link doesn't open a new browser window with the course or learning activity. Signed out of Moodle While Using Cengage ToolYou are signed out of Moodle™ when you try to add OWLv2 activity links while using Google® Chrome™. Course Creation ErrorAn error message displays when you try to create a course. OWLv2 Course is not in Your LMSAfter selecting Link to an existing course or section in your LMS, your OWLv2 course does not display as an option. Cengage Listed Twice in LMS Content MarketWhen integrating a OWLv2 course with your LMS, you see two versions of the Cengage tool listed in your LMS. General Error Message DisplaysA General Error message displays and the action you were attempting is not successful. Grade Sync ProblemsStudent grades in OWLv2 do not sync to your LMS, or sync very slowly.